The National Committee for Quality Assurance (NCQA) is a private, 501(c)(3) not-for-profit organization dedicated to improving healthcare quality through measurement, transparency, and accountability. The NCQA develops quality standards and performance measures for a broad range of healthcare entities.
- Conducted the NCQA accreditation submission process for several Disease Management (DM) programs for national healthcare insurance payor.
- Analyzed annual performance data, including HEDIS clinical outcomes measures, self-reported patient experience outcomes, and provider satisfaction.
- Researched evidence-based methodologies for refining healthcare protocols, improving the patient-provider relationship, engaging patients, and identifying intervention strategies for improving measures.